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Our
site zip.com ("zip")
is owned by Network Telephone Services Inc.
We at zip respect the privacy the users of
this site and have created this privacy policy
to explain (1) what information we gather
from you when you visit our site, (2) how
we may use such information, (3) your choices
concerning how we may use such information,
and (4) the security measures we take to
protect such information from mishandling
or abuse. Some information about your mobile
phone and wireless service provider is automatically
collected on this site through our technology;
other information is collected only when
you choose to give it to us, for example,
when you sign into a specific media or messaging
program, when certain personal information
is required for us to know what kind of service
to provide to you, or when we require it
to provide you with administrative information
related to the service we are providing you
with.
Information We Gather Automatically
When you visit this site, non-personal information
is recorded automatically by the standard
operation of our Internet servers in USA.
Information such as the type of browser being
used, its operating system, and your phone's
mobile identification number and media capabilities
is gathered in order for our online operations
to provide an optimal browsing, messaging
and downloading experience for you. We may
also use, this information, grouped with
information from many other users to generate
statistics about our user community, or share
this information for security purposes required
by USA law.
We may use your mobile identification number
or other automatically recorded information,
in cooperation with your wireless service provider,
to identify you if it is necessary to contact
you about important administrative matters.
Personal Information You Provide To Us
We may request personally identifying information
from you in a variety of contexts. For example,
you may provide such data to us if you: (1)
complete an online registration form (e.g.,
registering for a portal account, special
offers or communications, or responding to
a survey); (2) fill out an order form to
request information; (3) register to participate
in any interactive wireless features we may
offer.
In such cases,
the personally identifying information we
request may include your name
or nickname, mobile identification number,
email address, postal code, other phone number(s),
when applicable, and, where appropriate, a
valid credit or debit card number with expiration
date (collectively, "Personal Information").
In addition, we may collect other non-personally
identifying information such as your date of
birth, gender, language preference, entertainment
preferences and other information regarding
your interaction with our site such as the
ringtones, graphics or games you download and
other customized activities in which you participate.
Of course, you never have to answer any of
the questions we ask you (nor choose to take
advantages of the services offered on our site),
but refusal to do so may limit the products
or services we can offer or provide to you.
When you provide
Personal Information to us, we will use that
data to create a Private Account
page for you, which will be held in a secure
database. Others outside zip will not be allowed
to see the data on your Private Account page
except with your consent (see below). However,
you will be able to access your Private Account
page at any time in order to update your individual
Personal Information or to change your preferences
(see below under "How Can You Correct
or Review Your Personal Information?" for
more details).
How Can Your Personal Information Be Used?
Within zip:
When you purchase products or services from
zip, we will use your Personal Information
to fulfill your order and for customer care.
Many online customers are particularly concerned
about their credit card information, which
we will share only as required by companies
involved in your transactions (e.g., fulfillment,
billing, mailing, storage or delivery services).
We will not share your credit card information
with any other company unless it is involved
in the fulfillment or delivery of your order.
We do not rent, sell or share credit card
information at all with promotional partners
or other third parties.
We may use your
Personal Information and other non-personally
identifying information we collect
to update you about our products or services
or to contact you occasionally about new zip
products or services that may be of interest
to you. You always have the option to receive
fewer or no communications in the future from
us by opting out. You may opt out by following
the instructions included in the specific communication
you no longer wish to receive, by marking the
appropriate item(s) on your Private Account
page, by replying with the word "STOP" or "QUIT" to
SMS messages you want to cease, by sending
an email to support@zip.com, where you
will be automatically unsubscribed from all
zip emails, or by contacting our customer service.
Finally, we will occasionally develop general
aggregate impersonal data (i.e., data that
cannot be used to identify specific individuals)
about our user community that is partly based
on information about you and your transactions
with zip products and services. For example,
hypothetically, you might be one of 500,000
customers between the ages of 35 and 45. We
will share such aggregate statistics with our
licensors to report on the popularity of, and
to provide guidance on how to improve, their
products and services.
Outside zip:
When you give Personal Information to zip,
we may ask you to allow us to share that
impersonal data (together with non-personally
identifying information you may provide)
with our promotional partners. In such instances,
our general practice is to ask you to "opt-in" to
share such data and information on either
(i) a specific promotion, registration page,
SMS, email or sweepstakes; or (ii) on your
Private Account page, whereby you can make
an affirmative, specific choice about which
kinds of promotional partners or advertisers
may receive your Personal Information (e.g.,
only those in the music business, only those
in the travel and hospitality business, etc.).
However, in some instances, we may ask you
to "opt-out" from sharing such
data and information with a given promotional
partner in connection with a specific promotion,
registration page or sweepstakes. If you
prefer, you may give us blanket permission
to share your Personal Information with all
of our promotional partners. Conversely,
you may also choose not to allow us to share
your Personal Information with any other
companies at all.
If you consent
to share your Personal Information with our
promotional partners, you are allowing
such parties to use such Personal Information
and to contact you in accordance with their
own privacy policies. You have the option to
change your mind and to stop us from further
sharing your Personal Information with our
promotional partners and third-party advertisers
by "opting out" on your Private Account
page (as applicable), by replying with the
word "STOP" or "QUIT" to
SMS messages you want to cease, by sending
an email to support@zip.com, where you
will be automatically unsubscribed from all
zip emails, or by contacting our customer service
and explaining how you would like to modify
your preferences. We will not retrieve any
Personal Information shared with our promotional
partners prior to your decision to opt-out.
If you wish to limit or discontinue receiving
further communications from a promotional partner,
please contact that company directly in the
manner indicated in its own communications
with you.
Finally, zip will occasionally develop general
aggregate impersonal data (i.e., data that
cannot be used to identify specific individuals)
that is partly based on information about your
user profile and your transactions with our
products and services. We may share such aggregate
statistics with promotional partners without
your consent, but in sharing this aggregate
data we will not enable or permit any partner
or third party to contact you without your
specific consent.
For Legal Enforcement Purposes
We reserve the right to disclose your Personal
Information, including credit card information,
as required by law or in special cases when
we have reason to believe that disclosing
this information is necessary to identify,
contact or bring legal action against you
if you are violating the Terms and Conditions
of use for this site or may be causing injury
to or interference (intentionally or unintentionally)
with our company's rights or property, other
users of this site or anyone else who could
be harmed by your activities.
How Can You Correct or Review Your Personal
Information?
You can access, review, update and correct
the Personal Information you have provided
us, and review or change the "opt-in" or "opt-out" choices
you have made. You can also contact
us by email at support@zip.com where you
will be automatically unsubscribed from all
zip emails, or by contacting our customer service
and explaining how you would like to modify
your preferences.
Safeguarding Your Personal Information
zip values your trust and patronage and cares
about the security of your Personal Information.
We follow generally accepted industry security
standards to safeguard and help prevent unauthorized
access, maintain data security and correctly
use such Personal Information. When you provide
credit card information, we use secure socket
layer (SSL) encryption for that data, and
our offices and servers have 24/7 security
coverage.
Unfortunately, despite many advances in information
security technology and procedures, no commercially
deployed method of information transfer over
the Internet or electronic data storage is
known to be 100% secure. As a result, while
we do strive to use modern and commercially
reasonable means to protect your Personal Information,
we cannot guarantee the absolute security of
that information during its transmission or
its storage in our systems.
Cookies
A "cookie" is a small text file that
an Internet site can place on your computer's
hard drive for record-keeping purposes. Cookies
make using the zip.com site easier by, among
other things, saving your account name, device
information (e.g., mobile phone make and model)
and preferences for you, or other similar purposes,
and to help identify you whenever you return
to our site, so you do not need to reenter
your handset or identification information.
Most Internet browsers
are initially set up to accept cookies. However,
you can reset your
browser to refuse all cookies or to alert you
when a cookie is being sent (note: you may
need to consult your browser's "Help" area
for instructions on how to do that). If you
choose to disable your cookies setting or refuse
to accept a cookie, some parts of this site
will not function properly or may perform considerably
slower. For example, without cookies, we cannot
automatically set your network and handset
preferences for return visits to the site.
Special Information about SMS Notification
and Other Services from zip
Please note that by registering for any of
zip's products and services, including but
not limited to downloading free content, you
are indicating your agreement with the rules
and conditions described in this Privacy Policy
agreement as well as the applicable terms and
conditions for such service.
Furthermore, by
signing up for any of the zip products or
services, you are agreeing
that we may send you follow-up emails or SMS
messages from time to time. If you do not want
to receive such messages or services, then
please do not complete the registration forms
for any such zip Services, or do not download
free content from our site, or simply reply
with the word "STOP" or "QUIT" to
SMS messages you want to cease. Please note
that some of the zip Services may be free while
others may require you to pay money. Please
read the corresponding terms and conditions
for any such service carefully.
In addition, any SMS messages that you receive
may offer you an opportunity to request further
information via a phone line or through another
SMS message. If you affirmatively make such
a request, our general practice is that the
telephone line option will be charged at the
relevant premium rate quoted to you before
you start incurring the charge, while the SMS
charge will be charged at the standard rate
utilized by your mobile operator. Please note
THERE IS NO OBLIGATION FOR YOU TO MAKE ANY
SUCH REQUEST. These additional services you
are able to request may include: follow-up
service instructions, news flashes, competitions,
additional content, special offers and/or commercial
messages.
To unsubscribe
from any of these zip products or services,
simply click on the relevant link
in your welcome email or the relevant link
at the bottom of the zip emails, or reply with
the word "STOP" or "QUIT" to
SMS services you want to cease. You may also
unsubscribe from certain of such services by
accessing your Private Account page and checking
or unchecking the appropriate boxes. As a general
practice, we will store details of your account
for 12 months after you unsubscribe. We will
store (but not otherwise use) the details of
your account as a necessary precaution in the
event certain legal disclosures become necessary.
Links to Other Sites
We do not endorse and are not responsible for
the content or practices of web sites operated
by companies that may be linked to this site.
You should not assume that their privacy
policies or practices are the same as those
followed by our company. Visitors to any
non-zip sites should refer to each web or
wap site's respective privacy policies and
practices.
How to Contact Us
If you have any questions or complaints about
our Privacy Policy, please contact our customer
service department by sending an email to
support@zip.com. When we receive such inquiries
about our Privacy Policy, we will use the
Personal Information (such as your email
address) only to respond to your question
or comment. However, if your question raises
one or more issues that affect our promotional
partners, we may also share your question
with them in order to provide a response.
Changes in This Privacy Policy
We reserve the right to modify, alter or otherwise
update this Privacy Policy at any time, so
we encourage you to review this Privacy Policy
from time to time. When we make changes which
we consider material in our privacy practices,
we will notify you in this space. We may
also attempt to notify you of any such material
changes to our privacy practices via email
or by placing a notice on our home page.
Acceptance of This Privacy Policy
By using this site, you consent to the collection
and use of your Personal Information by zip
in strict accordance with this Privacy Policy.
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