Privacy Policy

 

Our site zip.com ("zip") is owned by Network Telephone Services Inc.
We at zip respect the privacy the users of this site and have created this privacy policy to explain (1) what information we gather from you when you visit our site, (2) how we may use such information, (3) your choices concerning how we may use such information, and (4) the security measures we take to protect such information from mishandling or abuse. Some information about your mobile phone and wireless service provider is automatically collected on this site through our technology; other information is collected only when you choose to give it to us, for example, when you sign into a specific media or messaging program, when certain personal information is required for us to know what kind of service to provide to you, or when we require it to provide you with administrative information related to the service we are providing you with.

Information We Gather Automatically
When you visit this site, non-personal information is recorded automatically by the standard operation of our Internet servers in USA. Information such as the type of browser being used, its operating system, and your phone's mobile identification number and media capabilities is gathered in order for our online operations to provide an optimal browsing, messaging and downloading experience for you. We may also use, this information, grouped with information from many other users to generate statistics about our user community, or share this information for security purposes required by USA law.

We may use your mobile identification number or other automatically recorded information, in cooperation with your wireless service provider, to identify you if it is necessary to contact you about important administrative matters.

Personal Information You Provide To Us
We may request personally identifying information from you in a variety of contexts. For example, you may provide such data to us if you: (1) complete an online registration form (e.g., registering for a portal account, special offers or communications, or responding to a survey); (2) fill out an order form to request information; (3) register to participate in any interactive wireless features we may offer.

In such cases, the personally identifying information we request may include your name or nickname, mobile identification number, email address, postal code, other phone number(s), when applicable, and, where appropriate, a valid credit or debit card number with expiration date (collectively, "Personal Information"). In addition, we may collect other non-personally identifying information such as your date of birth, gender, language preference, entertainment preferences and other information regarding your interaction with our site such as the ringtones, graphics or games you download and other customized activities in which you participate. Of course, you never have to answer any of the questions we ask you (nor choose to take advantages of the services offered on our site), but refusal to do so may limit the products or services we can offer or provide to you.

When you provide Personal Information to us, we will use that data to create a Private Account page for you, which will be held in a secure database. Others outside zip will not be allowed to see the data on your Private Account page except with your consent (see below). However, you will be able to access your Private Account page at any time in order to update your individual Personal Information or to change your preferences (see below under "How Can You Correct or Review Your Personal Information?" for more details).

How Can Your Personal Information Be Used?
Within zip:
When you purchase products or services from zip, we will use your Personal Information to fulfill your order and for customer care. Many online customers are particularly concerned about their credit card information, which we will share only as required by companies involved in your transactions (e.g., fulfillment, billing, mailing, storage or delivery services). We will not share your credit card information with any other company unless it is involved in the fulfillment or delivery of your order. We do not rent, sell or share credit card information at all with promotional partners or other third parties.

We may use your Personal Information and other non-personally identifying information we collect to update you about our products or services or to contact you occasionally about new zip products or services that may be of interest to you. You always have the option to receive fewer or no communications in the future from us by opting out. You may opt out by following the instructions included in the specific communication you no longer wish to receive, by marking the appropriate item(s) on your Private Account page, by replying with the word "STOP" or "QUIT" to SMS messages you want to cease, by sending an email to support@zip.com, where you will be automatically unsubscribed from all zip emails, or by contacting our customer service.

Finally, we will occasionally develop general aggregate impersonal data (i.e., data that cannot be used to identify specific individuals) about our user community that is partly based on information about you and your transactions with zip products and services. For example, hypothetically, you might be one of 500,000 customers between the ages of 35 and 45. We will share such aggregate statistics with our licensors to report on the popularity of, and to provide guidance on how to improve, their products and services.

Outside zip:
When you give Personal Information to zip, we may ask you to allow us to share that impersonal data (together with non-personally identifying information you may provide) with our promotional partners. In such instances, our general practice is to ask you to "opt-in" to share such data and information on either (i) a specific promotion, registration page, SMS, email or sweepstakes; or (ii) on your Private Account page, whereby you can make an affirmative, specific choice about which kinds of promotional partners or advertisers may receive your Personal Information (e.g., only those in the music business, only those in the travel and hospitality business, etc.). However, in some instances, we may ask you to "opt-out" from sharing such data and information with a given promotional partner in connection with a specific promotion, registration page or sweepstakes. If you prefer, you may give us blanket permission to share your Personal Information with all of our promotional partners. Conversely, you may also choose not to allow us to share your Personal Information with any other companies at all.

If you consent to share your Personal Information with our promotional partners, you are allowing such parties to use such Personal Information and to contact you in accordance with their own privacy policies. You have the option to change your mind and to stop us from further sharing your Personal Information with our promotional partners and third-party advertisers by "opting out" on your Private Account page (as applicable), by replying with the word "STOP" or "QUIT" to SMS messages you want to cease, by sending an email to support@zip.com, where you will be automatically unsubscribed from all zip emails, or by contacting our customer service and explaining how you would like to modify your preferences. We will not retrieve any Personal Information shared with our promotional partners prior to your decision to opt-out. If you wish to limit or discontinue receiving further communications from a promotional partner, please contact that company directly in the manner indicated in its own communications with you.

Finally, zip will occasionally develop general aggregate impersonal data (i.e., data that cannot be used to identify specific individuals) that is partly based on information about your user profile and your transactions with our products and services. We may share such aggregate statistics with promotional partners without your consent, but in sharing this aggregate data we will not enable or permit any partner or third party to contact you without your specific consent.

For Legal Enforcement Purposes
We reserve the right to disclose your Personal Information, including credit card information, as required by law or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against you if you are violating the Terms and Conditions of use for this site or may be causing injury to or interference (intentionally or unintentionally) with our company's rights or property, other users of this site or anyone else who could be harmed by your activities.

How Can You Correct or Review Your Personal Information?
You can access, review, update and correct the Personal Information you have provided us, and review or change the "opt-in" or "opt-out" choices you have made. You can also contact us by email at support@zip.com where you will be automatically unsubscribed from all zip emails, or by contacting our customer service and explaining how you would like to modify your preferences.

Safeguarding Your Personal Information
zip values your trust and patronage and cares about the security of your Personal Information. We follow generally accepted industry security standards to safeguard and help prevent unauthorized access, maintain data security and correctly use such Personal Information. When you provide credit card information, we use secure socket layer (SSL) encryption for that data, and our offices and servers have 24/7 security coverage.

Unfortunately, despite many advances in information security technology and procedures, no commercially deployed method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, while we do strive to use modern and commercially reasonable means to protect your Personal Information, we cannot guarantee the absolute security of that information during its transmission or its storage in our systems.

Cookies
A "cookie" is a small text file that an Internet site can place on your computer's hard drive for record-keeping purposes. Cookies make using the zip.com site easier by, among other things, saving your account name, device information (e.g., mobile phone make and model) and preferences for you, or other similar purposes, and to help identify you whenever you return to our site, so you do not need to reenter your handset or identification information.

Most Internet browsers are initially set up to accept cookies. However, you can reset your browser to refuse all cookies or to alert you when a cookie is being sent (note: you may need to consult your browser's "Help" area for instructions on how to do that). If you choose to disable your cookies setting or refuse to accept a cookie, some parts of this site will not function properly or may perform considerably slower. For example, without cookies, we cannot automatically set your network and handset preferences for return visits to the site.

Special Information about SMS Notification and Other Services from zip
Please note that by registering for any of zip's products and services, including but not limited to downloading free content, you are indicating your agreement with the rules and conditions described in this Privacy Policy agreement as well as the applicable terms and conditions for such service.

Furthermore, by signing up for any of the zip products or services, you are agreeing that we may send you follow-up emails or SMS messages from time to time. If you do not want to receive such messages or services, then please do not complete the registration forms for any such zip Services, or do not download free content from our site, or simply reply with the word "STOP" or "QUIT" to SMS messages you want to cease. Please note that some of the zip Services may be free while others may require you to pay money. Please read the corresponding terms and conditions for any such service carefully.

In addition, any SMS messages that you receive may offer you an opportunity to request further information via a phone line or through another SMS message. If you affirmatively make such a request, our general practice is that the telephone line option will be charged at the relevant premium rate quoted to you before you start incurring the charge, while the SMS charge will be charged at the standard rate utilized by your mobile operator. Please note THERE IS NO OBLIGATION FOR YOU TO MAKE ANY SUCH REQUEST. These additional services you are able to request may include: follow-up service instructions, news flashes, competitions, additional content, special offers and/or commercial messages.

To unsubscribe from any of these zip products or services, simply click on the relevant link in your welcome email or the relevant link at the bottom of the zip emails, or reply with the word "STOP" or "QUIT" to SMS services you want to cease. You may also unsubscribe from certain of such services by accessing your Private Account page and checking or unchecking the appropriate boxes. As a general practice, we will store details of your account for 12 months after you unsubscribe. We will store (but not otherwise use) the details of your account as a necessary precaution in the event certain legal disclosures become necessary.

Links to Other Sites
We do not endorse and are not responsible for the content or practices of web sites operated by companies that may be linked to this site. You should not assume that their privacy policies or practices are the same as those followed by our company. Visitors to any non-zip sites should refer to each web or wap site's respective privacy policies and practices.

How to Contact Us
If you have any questions or complaints about our Privacy Policy, please contact our customer service department by sending an email to support@zip.com. When we receive such inquiries about our Privacy Policy, we will use the Personal Information (such as your email address) only to respond to your question or comment. However, if your question raises one or more issues that affect our promotional partners, we may also share your question with them in order to provide a response.

Changes in This Privacy Policy
We reserve the right to modify, alter or otherwise update this Privacy Policy at any time, so we encourage you to review this Privacy Policy from time to time. When we make changes which we consider material in our privacy practices, we will notify you in this space. We may also attempt to notify you of any such material changes to our privacy practices via email or by placing a notice on our home page.

Acceptance of This Privacy Policy
By using this site, you consent to the collection and use of your Personal Information by zip in strict accordance with this Privacy Policy.